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Frequently Asked Questions
| 1. |
What are the deadlines for placing programming requests that will be included in the daily tasking? |
The deadlines for placing routine acquisitions are 15:00 UTC and 03:00 UTC, which correspond to 12 hours before the command execution period.
In a best-case scenario, the deadlines for placing an Emergency acquisition are 4 hours before command execution period (which correspond to 23:00 UTC and 11:00 UTC).
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| 2. |
What is the conflict resolution process? |
We offer a number of programming options to accommodate a variety of requirements and priorities, from most urgent to routine.
Once a data order has been placed, MDA will confirm the availability of the RADARSAT-2 satellite to acquire the data. In the event of a conflict, the following priority guidelines will determine the final programming of the satellite:
- Satellite health and safety
- National security
- Emergencies (national, international, humanitarian, environmental and commercial)
- Guaranteed Time Critical
- Time Critical
- Non Time Critical
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| 3. |
What is the RADARSAT-2 product format? |
RADARSAT-2 products will be delivered in GeoTIFF with an associated metadata file in XML format. To learn more about product details, visit RADARSAT-2 Product Format Definition" (PDF file) |
| 4. |
Where can I find your list of products and services? |
To find RADARSAT-2 products and services information please visit http://www.radarsat2.info/product/index.asp |
| 5. |
Can I order RADARSAT-1 and RADARSAT-2 products? |
Orders for both RADARSAT-1 and RADARSAT-2 can be processed by our Client Services Department. For further information please contact us at clientservices@mdacorporation.com |
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